Your Furniture's Second Galaxy. Expertly Restored.

Last updated: 1st June 2024

Nebula Upholstery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nebulaupholstery.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor [e.g., Stripe, PayPal], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
• Generate a personal profile about you to make your visit to the Site more personalized.
• Improve the efficiency and operation of the Site.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Notify you of updates to the Site.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Request feedback and contact you about your use of the Site.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: [email protected]

Last updated: 1st June 2024

Welcome to Nebula Upholstery! These Terms of Service ("Terms") govern your use of the Nebula Upholstery website at www.nebulaupholstery.co.uk (the "Site") and the services we provide. By accessing or using the Site and our services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Services Description

Nebula Upholstery provides expert furniture repair, reupholstery, and restoration services for various types of furniture, including but not limited to sofas, chairs, and other upholstered items. Our services include structural repairs, fabric replacement, leather repair, and mobile repair options. Specific details and pricing for services will be provided via individual consultation and quotation.

2. Quotes and Estimates

• All quotes provided by Nebula Upholstery are estimates based on the information and images supplied by the client.
• Final pricing may be subject to adjustment after a physical inspection of the furniture item, where additional damage or structural issues may be identified.
• We will always inform you of any price changes and seek your approval before proceeding with work.

3. Material Selection

• Clients are responsible for selecting materials (fabrics, leathers, etc.) for their reupholstery projects. We will offer guidance and samples.
• Once materials are ordered, changes may incur additional charges or delays.

4. Payment Terms

• A deposit may be required before work commences, followed by the remaining balance upon completion and before delivery/collection.
• Payment methods accepted will be communicated during the quoting process.
• Late payments may incur additional charges as per UK law.

5. Client Responsibilities

• Clients are responsible for accurately describing the condition of their furniture and providing clear images for initial quotes.
• Property access for collection and delivery must be arranged with sufficient notice.
• Any personal belongings or items within or on the furniture must be removed before collection. We are not responsible for lost or damaged personal items.

6. Our Guarantee

We stand by the quality of our craftsmanship. We offer a [e.g., 12-month] guarantee on all workmanship, covering defects arising directly from our restoration process. This guarantee does not cover normal wear and tear, misuse, accidental damage, or issues arising from materials not supplied by Nebula Upholstery.

7. Limitation of Liability

Nebula Upholstery will exercise reasonable care and skill in performing our services. However, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

10. Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]